Shipping FAQs

When your basket is shipped, you will receive a USPS shipping confirmation number from the postal service. The link usually specifies USPS was notified the “package is available for pickup.” That means the basket was shipped that day.

With our quick shipping, the basket actually may arrive before the USPS “delivered” scan appears, sometimes later in the evening. We use the US Postal Service priority mail because it’s less expensive than UPS/Fed Ex to most places, without Saturday and “gas surcharges.” It’s a better choice for our customers!

Hospital shipping
Shipping outside the continental U.S.

Orders received by 2 pm EST Monday-Friday usually will be shipped the next business day. Orders received on Saturday or Sunday usually will be shipped on Monday. Count the next day after you order as the 1st business day. We get very busy during holidays, so shipping and delivery may take somewhat longer.
USPS Priority 2-day Mail shipping charges: Shipping is added to your invoice when you order. The regular USPS 3 day priority mail shipping charge runs from about $12 to $15, less along the East Coast depending on basket size. (We ship from Philadelphia.) Our baskets are substantial–no cheap mass produced junk foods, so please don’t compare us with cheaper shipping of mass produced baskets. We make each basket to order! Count the day after we ship as “day 1.” (USPS Calls this 2-day Priority and doesn’t count the day it’s shipped as day 1.)
USPS 1-day Express Mail. Please call us (610-449-5825) if you need faster shipping or have questions. USPS Express shipping is available, but we cannot guarantee the exact date of delivery. In the majority of cases it will be 1-2 days after we ship (not counting Sundays/Holidays), depending on the recipient’s address. We sometimes are able to ship the same day we receive the order (if ordered soon enough), and don’t charge extra for same-day delivery to the post office, as regular Priority pickup doesn’t ship the same day. For Express, this means the package will be delivered the next day after shipping, except for some long-distance addresses, or weekend delivery.
Sundays and Holiday Express delivery is available to many locations. However, this adds a much higher additional fee to the Express shipping. If you want this expensive option, and are ordering after 5 pm EST on a Friday or by 11 am on Saturday, we will add the extra fee separately (approx. an additional $10 beyond the Express) and will attempt to make a special trip to the post office to ship for you, when possible. Please note this on the “special instructions” when you order. Call or email with questions, and we will check out delivery dates for you.

Hospital Delivery

The good mews is that patients spend less time in the hospital these days. But this can impact shipping to a patient.

If you are shipping to a hospital address, please keep in mind that hospital stays are shorter than you might think, and that hospitals receive mail at a set time once a day — and not at all on weekends. Therefore, if a package arrives after the hospital’s daily delivery, they may not accept or deliver the package that day. In addition, hospital mailrooms are closed on weekends. So please be sure that the recipient is likely to be in the hospital at least 4-5 days after you send us the order, not counting weekends. You may prefer to send it to the home address.

Therefore, sending to the home address frequently is a better option for you, with our regular 3-day priority delivery (including Saturdays.) If the package returns from a hospital because the patient has been discharged, we will refresh it without a “re-stocking” fee, but will charge for the reshipping. (We will contact you for the home address.)

Deliveries to business addresses

If choosing a business address, remember that most businesses are not open weekends. A basket delivered on a Saturday will be held until Monday (unless you specify “Saturday delivery” in our “special instructions field.) Some mail rooms/reception don’t deliver their packages the same day, so please check with the company if the employee hasn’t received the package but tracking shows it was delivered to the address. Sorry, but we cannot be responsible for a company’s lack of due speed in getting mail to its employees–sometimes a mail room needs a little internal push!

CONTACT US
Questions or comments? Let us know what you think! And we are happy to answer any questions and work with you on multiple / corporate / health fair orders.

Call us: 610 449 5825 or fill out this form.